Terms and Conditions

Terms and Conditions

Effective Date: 11/17/2025

1. Agreement to Terms

By accessing and using the Glow by Luminé website (glowbylumine.com), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

3. Eligibility

You must be at least 18 years of age to make purchases on our website. By placing an order, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

4. Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustrative purposes and may not reflect the exact appearance of the product
• We do not warrant that product descriptions, images, or other content are accurate, complete, reliable, or error-free
• We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice

5. Pricing and Payment

5.1 Prices

• All prices are listed in US Dollars (USD) unless otherwise specified
• Prices are subject to change without notice
• We reserve the right to modify prices at any time
• The price charged will be the price displayed at the time you complete your order

5.2 Payment

• Payment is due at the time of order
• We accept major credit cards, debit cards, and other payment methods as displayed on our website
• By providing payment information, you represent that you are authorized to use the payment method
• All payments are processed securely through our payment processor

5.3 Sales Tax

• Applicable sales tax will be added to your order based on your shipping address and local regulations

6. Orders and Order Acceptance

6.1 Order Placement

• Placing an order constitutes an offer to purchase the products
• We reserve the right to refuse or cancel any order for any reason, including:
  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent transactions
  • Credit/payment issues

6.2 Order Confirmation

• You will receive an email confirmation when your order is placed
• Order confirmation does not constitute order acceptance
• We will send a separate shipping confirmation once your order has been shipped

6.3 Order Cancellation

• We reserve the right to cancel orders at our discretion
• If your order is cancelled, any payment will be refunded to the original payment method

7. Shipping and Delivery

7.1 Shipping Terms

• Shipping costs and estimated delivery times will be provided during checkout
• We are not responsible for delays caused by shipping carriers or circumstances beyond our control
• Risk of loss and title for products pass to you upon delivery to the shipping carrier

7.2 Delivery Issues

• It is your responsibility to provide accurate shipping information
• We are not responsible for orders shipped to incorrect addresses provided by the customer
• If a package is returned as undeliverable due to incorrect address information, additional shipping charges may apply for reshipment

7.3 International Shipping

• International customers are responsible for all customs duties, taxes, and fees
• We are not responsible for delays caused by customs processing

8. Returns and Refunds

8.1 Return Policy

• [INSERT YOUR SPECIFIC RETURN POLICY – e.g., “We accept returns within 30 days of delivery for unopened products in original condition”]
• Products must be unused, unopened, and in their original packaging to be eligible for return
• Certain products may not be eligible for return due to hygiene or safety reasons
• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error

8.2 Refund Process

• Refunds will be processed to the original payment method within [7] business days of receiving the returned product
• Shipping charges are non-refundable unless the return is due to our error or a defective product
• Refunds will be issued for the product price only, excluding original shipping costs

8.3 Damaged or Defective Products

• If you receive a damaged or defective product, contact us within [X] days of delivery
• We will arrange for replacement or full refund, including return shipping costs
• Photo documentation may be required

9. Product Use and Medical Disclaimers

9.1 Not Medical Advice

• The information provided on our website is for general informational purposes only
• Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition
• Always consult with a qualified healthcare professional before using any skincare product, especially if you have sensitive skin, allergies, or existing skin conditions

9.2 Allergies and Sensitivities

• Review all product ingredients carefully before use
• It is your responsibility to determine if you have any allergies or sensitivities to ingredients
• Discontinue use immediately if irritation or adverse reaction occurs
• We are not responsible for allergic reactions or sensitivities to product ingredients

9.3 Patch Testing

• We recommend performing a patch test before using any new skincare product
• Follow all product instructions and warnings

9.4 Individual Results

• Individual results may vary
• Product effectiveness depends on many factors including skin type, proper use, and individual physiology
• Testimonials and reviews reflect individual experiences and are not guaranteed results

10. Intellectual Property Rights

10.1 Ownership

• All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Glow by Luminé or its licensors
• Content is protected by copyright, trademark, and other intellectual property laws

10.2 Limited License

• You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes
• You may not reproduce, distribute, modify, or create derivative works from any content without express written permission

10.3 Trademarks

• “Glow by Luminé” and related marks are trademarks of our company
• Use of our trademarks without permission is strictly prohibited

11. User Accounts

11.1 Account Creation

• You may need to create an account to make purchases or access certain features
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account

11.2 Account Security

• Notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from unauthorized account access

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website, you consent to our Privacy Policy.

13. Limitation of Liability

13.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR PRODUCTS AND WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful code
• Any errors or omissions in content
• Any product-related injury, allergic reaction, or adverse effect

13.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

13.4 State Law Rights

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Glow by Luminé, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of our website or products
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Any content you submit or transmit through our website

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

16. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use any automated system to access the website without permission
• Impersonate any person or entity
• Collect or harvest information about other users
• Transmit any viruses, malware, or harmful code
• Violate any applicable laws or regulations

17. Termination

We reserve the right to terminate or suspend your access to our website at any time, without notice, for any reason, including violation of these Terms and Conditions.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Arkansas, United States, without regard to its conflict of law provisions.

18.2 Jurisdiction

You agree to submit to the personal and exclusive jurisdiction of the courts located in Sharp County, Arkansas for resolution of any disputes.

18.3 Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our website or products shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely matches the intent of the original provision.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Glow by Luminé regarding your use of our website and products.

21. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 11/17/2025