Frequently Asked Questions
Your routine, shipping, returns and payment.
What order do I use the products in?
Morning: cleanser, Revive Cream, then sunscreen. Night: cleanser, Glycolic Toner, Anti-Aging Serum, then Revive Cream. Use the Citrus Scrub two or three times a week.
Which cleanser is right for me?
Gentle Cream Cleanser for dry, sensitive or mature skin. Glycolic Gel Cleanser for dull or uneven skin that isn’t sensitive.
Can I use the serum while pregnant or nursing?
The Anti-Aging Serum contains retinol. If you’re pregnant, nursing, taking medication or have a health condition, check with your doctor before using it or any new skincare product.
Do I need sunscreen?
Yes, if you use the serum, the toner or the Glycolic Gel Cleanser. Retinol and glycolic acid make skin more sensitive to the sun.
How much is shipping, and how fast?
Shipping is $8.99 per order, no matter how many items are in it. Everything is on hand and ready to go, so orders ship the same day or the next business day. Weekend orders, and orders on holidays when the post office is closed, go out the next business day. We ship within the United States. Details on our Shipping & Returns page.
How does quarterly delivery work?
Choose “Quarterly” on a product page and it ships every three months at the same price as a one-time order, plus $8.99 shipping each time. You can cancel any time from My Account.
Can I return something?
Yes. Unopened and unused items can be returned within 30 days of delivery. Send us a message through our contact form with your order number to start a return. More on our Shipping & Returns page.
How can I pay?
We take credit and debit cards at checkout, processed by Stripe. Any other options Stripe offers you are shown at checkout too.
Didn’t find your answer? Contact us.
